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IDESIF


Welcome to Idesif!

Shop With Confidence

 

Privacy

 

IDÉSIF is committed to respecting your privacy.

 

When you make a purchase or subscribe to our newsletter, you are choosing to entrust your personal information to us. This is why IDÉSIF makes every effort to protect your personal information.

 

IDÉSIF uses your personal data for the sole purpose of sending you information that you have asked to receive.

 

We never sell or rent the email address or personal identification information that you provide in these circumstances.

 

Secure Online Purchasing 

 

In an online order, all data collected by us is encrypted and secured. Paypal (www.paypal.com), a highly protected website, handles all transactions made by credit card. For more information, please see our Website Policy.

 

We understand that despite all the security measures offered to you, you may still have some reservations about using your credit card online. Payments can therefore also be made by cheque, mail order, or by telephone.

 

Easy Returns

 

If your purchase is broken, simply return the item within 30 days of the date it was received. Returns are free if shipped from Canada or USA; ask your local post office for a '' retrun to sender''. Make sure to include a copy of the Return/Exchange Form, filled out properly and completely, so that we may process your refund or exchange request efficiently.

 

When we receive the returned items, all amounts withdrawn from your credit card (delivery fees not included) for the products will be credited back to you as long as the products are received in the same condition as that in which they were delivered.

 

Wrap your item with care and send it (along with the Return/Exchange Form) to:

 

IDESIF Returns

4935 Ambroise Lafortune

Boisbriand, QC

J7H 0A4

Canada

 

Download the printable version of the Return/Exchange Form here

 

All custom or personalized items are final sale – no return or refund may be claimed.

 

Please note that items that have been removed from their original packaging cannot be returned (unless they are defective). Defective items are recovered at the expense of IDÉSIF (provided that they are unused).